Why Message-On-Hold?

• Reduce hang-ups and abandoned calls.
• Lets callers know they are still connected, especially wireless callers.
• Create a professional company image.
• Provide answers to frequently asked questions.
• Inform callers about products, services and promotions.
• Inform and direct callers to your web site.
• Avoid fines and copyright legal issues from using radio, MP3s or CDs.

We use Illinois Audio Productions for all music-on-hold and message-on-hold productions.

Music and messages-on-hold are played on a digital message player which is connected to the phone system. Our Premier Technologies USB-1100 is designed for continuous audio playback with no moving parts. Audio is stored on a removable USB flash drive which is plugged into the USB port on the player.

Download PDF